Privacy Policy

1. Introduction

Town Driving School respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book driving lessons in Nottingham, UK.

We aim to handle personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information when you contact us or use our services:

Contact Information: Your name, email address, telephone number, and other contact details you provide.
Booking Information: Your preferred lesson dates, times, lesson type, and booking history.
Driving Licence Information: Relevant licence details where necessary to confirm your eligibility for driving lessons.
Payment Information: Payment records and transaction details required to manage your bookings. Where payments are processed by a third-party provider, that provider may handle your payment information.
Website Information: Technical information such as your IP address, browser type, device information, and website usage data, where collected through our website or cookies.

Please do not send sensitive personal information unless it is necessary for arranging your lessons.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests.
Arrange and manage automatic and manual driving lessons.
Confirm bookings and communicate changes to lesson schedules.
Process payments and maintain appropriate business records.
Provide customer support and respond to complaints.
Maintain website security and improve website performance.
Meet applicable legal, regulatory, and insurance requirements.
Send marketing communications where we have a lawful basis and any required consent.

We will only use your information where we have an appropriate legal basis to do so.

4. Legal Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract: To arrange and provide driving lessons you have requested.
Legitimate Interests: To manage our business, respond to enquiries, maintain security, and improve our services, where these interests do not override your rights.
Legal Obligation: To comply with applicable laws and regulatory requirements.
Consent: Where you have given consent for a specific purpose, such as certain marketing activities or non-essential cookies.

Where processing is based on consent, you can withdraw that consent at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, such as:

Website hosting and technical support providers.
Payment processors.
Booking, communication, or email service providers.
Professional advisers, insurers, or authorities where required by law.

Third parties are expected to handle personal information appropriately and securely. We only share information where necessary and lawful.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes. However, no method of storing or transmitting information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes explained in this policy, including providing services, managing bookings, resolving disputes, and meeting legal or accounting obligations.

Retention periods depend on the type of information and the reason it was collected. When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve your browsing experience.

Strictly necessary cookies may be used to operate the website. Non-essential analytics or advertising cookies will be used in accordance with applicable cookie laws and consent requirements.

You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Disabling certain cookies may affect website functionality.

9. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request the transfer of information you provided, where the legal conditions apply.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner’s Office (ICO).

These rights are subject to applicable legal conditions and exemptions.

10. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before sharing personal information with them.

11. Children’s Privacy

Our services are intended for individuals who meet the legal requirements for driving lessons. Where personal information relating to a person under 18 is collected, we will handle it in accordance with applicable data protection law and any relevant safeguarding requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal obligations. Any updates will be published on this page with a revised date.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a privacy concern, please contact us:

Town Driving School
Location: Nottingham, United Kingdom
Phone: 07861630183
Email: info@towndrivingschool.co.uk
Website: https://towndrivingschool.co.uk

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a complaint with the UK’s Information Commissioner’s Office (ICO) through its official website: https://ico.org.uk/